FAQs: Frequently Asked Questions
Check out our Storage Calculator in the size guide tab to help guide you in choosing the best space for you. Our storage specialists are also a phone call away at (718) 707-0888 or you can email us at sales@nystorage.com and we guarantee we can have you set up right away!
At all our locations, we employ a robust 24-hour video security system to ensure the safety of your belongings. Additionally, our dedicated team of storage experts and warehouse staff regularly monitor the facility during operational hours, conducting thorough checks and patrols to maintain seamless operations and provide added peace of mind.
Whether you require short-term or long-term storage solutions, Storage Plus is your ideal destination! Enjoy flexible month-to-month rental agreements tailored to your needs. If you’re considering long-term storage, contact us today at (718) 707-0888 to inquire about exclusive promotions and see if you qualify.
Certainly! At all our locations, we offer a wide selection of moving supplies, including box bundles, locks, bubble wrap, tape, and more. Explore our ‘Retail’ tab for detailed information on available items and pricing.
The first payment must be cash or credit card. All major cards are accepted. After your first payment, you can sign up for autopay. You also have the option to pay by check, e-check, call in to pay with a credit card or pay online. Call us today for more details.
We have four locations in Brooklyn and Queens:
- Greenpoint: 425 Greenpoint Avenue, Brooklyn, NY 11222. Office Mon–Sat 8am–8pm, Sun 9am–6pm.
- Williamsburg: 1053 Metropolitan Avenue, Brooklyn, NY 11211. Office Mon–Fri 8am–7pm, Sat 8am–6pm, Sun 9am–4pm.
- Long Island City: 3500 Review Avenue, Long Island City, NY 11101. Office Mon–Fri 8am–6pm, Sat 9am–5pm, Sun 9am–4pm.
- Jamaica: 165-08 Liberty Avenue, Jamaica, NY 11433. Office Mon–Sat 8am–6pm, Sun 10am–3pm.
New customers can call (718) 707-0888 any time.
Greenpoint serves Greenpoint and Williamsburg. Our Metropolitan Avenue location serves East Williamsburg, Bushwick, Bed-Stuy and Glendale. Long Island City serves LIC, Sunnyside, Astoria, Woodside and Maspeth. Jamaica serves Jamaica, Richmond Hill, Briarwood, Woodhaven and Queens Village.
No. Holds are free, need no credit card and don’t commit you to rent.
Yes, at our Greenpoint location, where every unit is temperature controlled.
No. Our sales line answers 24/7, but unit access follows each location’s hours: Greenpoint Mon–Sat 8am–7:30pm, Sun 9am–5:30pm; Williamsburg Mon–Fri 8am–6:30pm, Sat 8am–5:30pm, Sun 9am–3:30pm; Long Island City Mon–Fri 8am–6pm, Sat 9am–5pm, Sun 9am–4pm; Jamaica Mon–Sat 8am–5:30pm, Sun 10am–2:30pm.
All locations have push carts and dollies that help you move heavy or big items and make the transition into storage a breeze.
We can assist you by reserving a storage vehicle in either the Queens or Brooklyn to help you move into our storage to be convenient and easy.
Reach out to us immediately for guidance on your best solution to transport your things to our storage.
Certainly! Storage accounts can be opened under a business or personal account.
Food can not be stored and that includes pet food.
We can help you! Call us today to find out more information in regards to our package acceptance services (select locations).
We will be more than happy to explain how our pallet acceptance services work and for an additional fee we can even put your items into your unit during our facility hours. See our Locations